Switching cleaning contractor? Six questions to ask first

If that is where you are, six questions will tell you most of what you need to know about the next provider.

1. Who exactly will I call when something is wrong, and how quickly do they respond?
2. Is the quote built from a site survey, and can I see the specification behind it?
3. How do you keep the standard from drifting after the first three months?
4. Who covers when a cleaner is off?
5. What happens at the end of the contract term?
6. What is not included in this price?

Any provider worth hiring answers all six plainly. We built SGM so our answers would be short ones.